Help requests from stall owners, and stalls with nobody marked as arrived 15 minutes into a rotation. Keep this site open on the coordinator phone: alerts arrive within about 15 seconds, with a beep and a buzz.
People to call
What to do if…
A volunteer hasn't turned up
Give them 10 minutes, then tap their name and choose Didn't show. Call them if there's a number, and call the volunteer coordinator, who can send a floater.
A volunteer has to leave early
Tap their name, choose Left early, and add a short note (e.g. "left 1:15, unwell"). Tell the volunteer coordinator if you need someone else.
The wrong person turned up
Don't mark them here. Call the volunteer coordinator, who can check where they should be.
There's no internet
Keep marking. Everything is saved on your phone and sent by itself when the internet is back. The top shows Offline · 2 waiting until then.
The site won't open at all
Write the names and times on paper and call the volunteer coordinator. Enter them on the site later.
I marked the wrong thing
Tap the name and choose the right status, or Undo — set back to not marked.
Someone is hurt, lost or in danger
Call first aid or security straight away (numbers above). The site can wait.
I've lost my stall code, or I'm signed out
Ask the volunteer coordinator or call website help. Don't share your code with other stalls.
Rotation times
Reset stall marks
Every volunteer at every stall goes back to Not marked, and notes and ratings are cleared.
Reset morning check-in
Clears every arrival time from the morning check-in.
Reset everything
Both of the above, plus every help request. Names, phones, stalls and codes are not touched.